Cleaning Services FAQs

Q: My carpet is damaged during the cleaning process. What happens next?
A: The expert cleaners we’ll send you are all very experienced and know how to avoid such circumstances.

Q: To what degree can a high traffic rug area be restored?
A: It is hard to mention an exact figure. Basically the level of restoration depends on the carpet waste level and usage. The older and more frequently used carpets are really hard to recover and that is why regular maintenance is a must do.

Q: How quickly can your cleaning squads get the job done?
A: It mostly depends on the size of the home or office premises we must clean. However our technicians are skilled and know how to work quickly and efficiently. Moreover, at the end of the cleaning treatment they are using special air movers in order to limit the overall cleaning time.

Q: What types of cleaning detergents do you work with?
A: The cleaners are instructed to only use Prochem products. Their solvents are widely recognized and fully certified. They are totally pet & child safe and Eco-friendly.

Q: Can I book more than one of your cleaning services at a time?
A: Of course! You can easily book two or more cleaning services. All you must do is contact our 24/7 call center agents on 020 3746 4440. You will even get a special combined booking discount of up to 20%.

Q: Can I order a cleaning service for more than one location?
A: Yes. Simply call our customer center and a custom schedule will be tailored for you.

Q: Are you trained to deal with delicate Persian and Oriental rugs?
А: Yes, we are. When dealing with delicate fibres, we employ specific cleaning techniques depending on the level of consistency, rug type, stain types etc.

Q: I am not pleased with the ongoing cleaning procedure. How do we proceed then?
A: In that case, the technicians will re-clean in order to make sure you get what you paid for. Note that our reclean rates are currently under 5%, a fact we are quite proud of.

Q: Where can I see a list of your final cleaning services’ price?
A: Just pick up the phone and contact our 24/7 call center and or fill in our free online quotes.The final offer will be given you once our team had examined your office space.

Q: Do you require a deposit prior to the cleaning sessions?
A: Absolutely not. No deposits, no hidden charges. The offer is then finalised by our call center reps.

Q: What types of payment do you accept.
A: We accept all credit or debit card payments (except payments made through American Express cards), bank transfers, postal orders and of course cash payments.

Got More Questions?

We are ready to answer all your questions 24/7. Simply dial 020 3746 4440 and have your questions answered immediately.

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